Waste No Day: A Home Services Motivational Podcast

Tough Conversations - Special Guest: Ted Schnettler with One Hour Heating and Air Conditioning

In today’s show, we interview special guest Ted Schnettler on the topic of tough conversations. Ted is a return guest to the show and serves as the service manager for One Hour Heating and Air Conditioning in Lancaster, PA. we decades of experience in the field Ted has found his fair share of tough conversations both with employees and coworkers. Tough conversations are a part of life and getting better at them is a predecessor of success. Ted shares his insight on how to go about communicating with a client on various situations ranging from callbacks to bad news and how he goes about resolving the conflict for a win.

The Excellent Electrical Safety Inspection - Special Guest: Dustan Rohrer with Mister Sparky Electric

In today’s show, we interview special guest Dustan Rohrer on the subject of electrical safety inspections. People often think about their HVAC equipment needing checked each year, but not too many people express concern over the electrical system. Still more people “live with” dead outlets, ghost switches, and lights that don’t work. An electrical safety inspection can not only address all of those annoyances in the home but can make sure that the electrical system is safe within the home. Dustan has served as an electrician for years and how performed many said inspections. Dustan shares his insight into the value and importance of an inspection and also how to practically conduct one in the home with the client. Sharing his years of experience, Dustan brings to light what excellence means in an electrical inspection.

Passionate Customer Service - Special Guest: Mike Sheftz with Team Believe

In today’s show, we interview special guest Mike Sheftz on the topic of passionate customer service. Mike serves as an HVAC personal trainer with One Hour Heating and Air Conditioning in Daytona, Florida. In the trades for over a decade, Mike has worked as a technician, manager, and trainer to further the growth of HVAC companies across the country. In his current role, he teaches not only technical competency, but focuses on the incredible service experience. Founder of Team Believe, a tri-branded encouragement initiative for technicians, plumbers, and electricians, he embodies the moto of doing ordinary things extraordinarily well. Mike shares his insights on making the customer experience memorable and how to stay motivated.

The Excellent Plumbing Inspection - Part 2 - Special Guest: Ed Gehman

In today’s show, we interview special guest Ed Gehman. A veteran of the field and an excellent plumber, Ed wasn’t always turning wrenches on pipes. Previously he worked in a tire shop and refinishing furniture. Regardless, Ed strived for excellence and continues to do so in his plumbing career. Demonstrating his meticulous nature, Ed reveals his approach to performing an excellent plumbing inspection and how to walk a client through the value of knowing the condition of the plumbing in their home.

The Excellent Plumbing Inspection - Part 1

In today’s show, we discuss the topic of plumbing inspections. Plumbing inspections are an easily overlooked job for plumbers and often neglected. When is the last time that someone did an in-depth look at all the pipes, fixtures, and valves in your home? Water is literally one leak away from ruining something in your home and many times we choose to live in ignorance. Brian and Nate breakdown the importance of performing a good plumbing inspection and why it matters.

Killer Culture or Culture That Kills - Part 2 - Special Guest: Todd Helm

In today’s show, we interview special guest Todd Helm. Todd serves as a field supervisor and service plumber for Benjamin Franklin Plumbing in Lancaster, PA. Entering the trades as a young man, Todd got exposed to a variety of plumbing and mechanical industries. However, it wasn’t just different industries that Todd was exposed to throughout his career. From job to job Todd bore witness to different cultures and the impact that a culture has on employees. Out of this experience, while painful in the moment, grew a perspective for what makes a killer culture or what makes a culture that kills. Todd shares his experiences across his career as well as insights into why culture matters.

Killer Culture or Culture That Kills - Part 1

In today’s show, we discuss the topic of culture. What is culture? What makes a culture good or bad? How do you create an environment that causes people to flourish and then how do you protect it from corruption? Hosts Brian and Nate examine the idea of culture and share some stories and tips on what it looks like to shape the culture into something great.

The Excellent AC Tune-Up - Part 2 - Special Guest: Steve Alwine

In today’s show, we interview special guest Steve Alwine. Steve is an HVAC service technician with One Hour Heating and Air Conditioning in Lancaster, PA. Not growing up in the trades, Steve made the transition to HVAC well into his working career. Opening struggling through the beginning, he persevered to become a well-loved and frequently requested technician. Steve lends his expertise to the topic of AC tune-ups by sharing his own approach and how it has proven successful for him.

The Excellent AC Tune-Up - Part 1

In today’s show, we discuss the topic of air conditioner tune-ups. Every summer the HVAC world is plagued with bottom-dollar seeking advertisements of air conditioner tune-ups. Brian and Nate discuss the value that comes with a tune-up as well as why racing to the bottom is not the right strategy.

Cutting the Confusion Out of Communication - Part 2 - Special Guest: Mike Vavreck

In today’s show, we interview special guest Mike Vavreck. Not a typical trades-person by definition, Mike pursued law and healthcare before finally landing in the home services industry. This diverse background aided greatly in his ability to learn and understand the value of communication. Translating this skill now in overseeing a home services call center, Mike’s influence doesn’t stop on the phone. His ability to speak into speech goes beyond the typical advice and is directly applicable to the field.