Monday Jan 04, 2021
Bonding and Rapport - Part 2 - Special Guest: Aaron Buckwalter
Waste No Day: A Home Services Motivational Podcast
A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape.
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Episodes
Episodes
Monday Jan 04, 2021
Monday Jan 04, 2021
In today's show, we discuss the topic of bonding and rapport. Bonding and rapport is the technical term for the warm up conversation you have with a customer. While often overlooked, this portion of a service call is critical to success for all parties. The ability or lack thereof to get on an adult to adult, conversational level with a client will drastically affect the outcome of the call. Bonding and rapport can also be intimidating especially if the customer is hostile or extremely direct. Hosts Brian and Nate provide insight and experience into the importance of these conversations as well as some tips on how to increase your ability to warm up the customer.
Tuesday Dec 08, 2020
Tuesday Dec 08, 2020
On the pilot show, hosts Brian and Nate introduce the purpose and concept of the podcast. Waste No Day is designed to be a weekly motivational listen for anyone in the home services industry. The podcast will challenge you, encourage you, and provide alternate perspectives to common problems and challenges you experience daily. If you are a plumber, HVAC technician, or electrician, stay tuned for more content that is designed specifically for you.