Waste No Day: A Home Services Motivational Podcast

Motivating and Staying Motivated - Part 2 - Special Guest: Brennan Machemer

In today’s show, we interview special guest Brennan Machemer. Brennan entered into plumbing trade school after graduating. After years of working during the day and school at night, he eventually got his journeymen card and recently secured his master plumber license. However, even the best master plumber can be the worst motivator. We take time to hear how Brennan not only stays motivated himself, but uses that gift to encourage others around him. Currently serving as a field supervisor with Benjamin Franklin Plumbing in Lancaster, PA, Brennan is responsible for the morale and leadership of his team. Brennan shares his perspective on what gets him up in the morning and what keeps him going through the day.

Motivating and Staying Motivated - Part 1

In today’s show, we discuss the topic of motivation. Motivation is one of those buzzwords that can really draw up a number of feelings on the topic. Hosts Nate and Brian discuss practical advice to personal motivation starting with identifying whether you tend to be a positive or negative person. Once you know your starting point, the steps forward become more defined to either help staying motivated or starting that journey. If you are already a motivated person, Brian and Nate discuss ways of passing that excitement on to those around you. Listen for some great and practical ideas for turning the grind into growth.

Bonding and Rapport - Part 2 - Special Guest: Aaron Buckwalter

In today's show, we interview special guest Aaron Buckwalter. Aaron entered the industry as a comfort advisor selling HVAC equipment to customers in need of system replacement. He eventually grew through the company and currently serves as operations manager for One Hour Heating and Air Conditioning in Lancaster, PA. Aaron brings a lot of wisdom in the form of communication training and combines it together with years or experience in the field to provide a really unique and effective conversation. Our subject matter for the episode is bonding and rapport, otherwise known as getting to know the customer to help establish trust and understanding.

Bonding and Rapport - Part 1

In today's show, we discuss the topic of bonding and rapport. Bonding and rapport is the technical term for the warm up conversation you have with a customer. While often overlooked, this portion of a service call is critical to success for all parties. The ability or lack thereof to get on an adult to adult, conversational level with a client will drastically affect the outcome of the call. Bonding and rapport can also be intimidating especially if the customer is hostile or extremely direct. Hosts Brian and Nate provide insight and experience into the importance of these conversations as well as some tips on how to increase your ability to warm up the customer.

Waste No Day Introduction

On the pilot show, hosts Brian and Nate introduce the purpose and concept of the podcast. Waste No Day is designed to be a weekly motivational listen for anyone in the home services industry. The podcast will challenge you, encourage you, and provide alternate perspectives to common problems and challenges you experience daily. If you are a plumber, HVAC technician, or electrician, stay tuned for more content that is designed specifically for you.