Waste No Day: A Home Services Motivational Podcast

The Grit it Takes to Grow with Ken Goodrich of Goettl Air Conditioning and Plumbing

In today’s show, we are putting Ken Goodrich in your passenger seat to discuss some grit. Grit is the determination to see something through despite the adversity that plans to stop you. It is something essential to business and something that all competitors have. Whether you are an athlete, businessman, or tech in a truck, grit will serve you well in life and in career. Ken Goodrich is well acquainted with both adversity and grit. An industry titan, he has built business after business over 50 years; but along the way made plenty of mistakes. The current CEO of Goettl Air Conditioning and Plumbing, Ken has been both a tech in the truck and an entrepreneur behind the desk. On today’s show, Ken talks about the things he learned from the school of hard knocks and how in the end, grit made the difference.

Keys to Relationship Building with Jeremy Pruitt of Success Academy

In today’s show, we are putting Jeremy Pruitt in your passenger seat to discuss some keys to building relationships and why it is so important. Many homeowners have had the unfortunate experience of a contractor in their home that treated them like just another address, just another job. It doesn’t take long for a homeowner to in turn treat that tech like just another contractor. This is a broken cycle that no one enjoys. Wouldn’t it be great if the tech and the homeowner actually cared? It starts with relationships. As a professional tech, it is your job to set the tone of the call and care for the client. Each client needs to feel like the only client. This relational approach creates a far more comfortable environment for all parties and sets up the ultimate invitation to return to the home the next time something is needed. The recurring business defines the success of the relationship and the ultimate success of the company. Jeremy Pruitt is a technician trainer who specializes in the importance of the relationship. Jeremy has been in sales management for about ten years. During that time, he has been a membership sales manager and held the position of Finance Manager with a very large automotive group. While in college, he worked closely with his father, the late Jack Pruitt, who owned both restoration and plumbing companies. On today’s show, he joins us to talk about simple, yet critical points of focus to relationship building in the home.

Selling at Twice the Competitor’s Price with Brent Buckley of Fetch-A-Tech

In today’s show, we are putting Brent Buckley in your passenger seat to discuss selling at twice your competitor’s price. Formerly known as the $7 million dollar man, Brent has set his sights on $12 million dollars out of his truck this year. With two decades in the HVAC basis, Brent has now branched into the ownership world, starting his own company, and increasing revenues of Fetch-A-Tech to $25 million dollars in just one year. Based out of Las Vegas, NV, Brent preaches culture and customer service; but it comes at a price. That price is often significantly higher than the competition. Brent has built a life on overcoming price objections and takes time to share how he handles these types of conversations and what you should be focusing on to do the same.

The Three Outcomes of a Call with ”Uncle Joe” Crisara of Service MVP

In today’s show, we are putting “Uncle Joe” Crisara in your passenger seat to discuss the three possible outcomes of a call. Joe Crisara, is known as “America's Service Sales Coach.” Thought of throughout the world as a sales educator, author, and entrepreneur with more than 40 years of experience Joe has trained thousands of owners, managers, technicians, and sales professionals in the blue-collar service business how to change their thinking and grow their sales. His company Service MVP's motivation is a genuine desire to help service providers become as successful as possible. His team has helped businesses ranging from start-ups to Fortune 1000 companies grow their profit and revenue. On this episode Joe goes through the yes, the no, and the I want to think about it potentials of any home service call.

Service with a Smile with Mike Sheftz

In today’s show, we are putting Mike Sheftz in your passenger seat to discuss serving each client with a smile. Mike is an HVAC personal trainer and has a heart for incredible customer service. With over ten years of experience in the trade Mike has worked in install, maintenance, service, training, and management. Mike found his own path by slowing down and fully understanding everything so that he could be the expert. However, that wasn’t enough. Understanding the value of “likeability” Mike pursued the art of service by bringing joy into every home. On this episode, Mike is giving a training to HVAC techs on not just the excellence of knowing your craft, but of the importance of how we serve each client. His passion reaches far beyond just HVAC as the principles he relays can be applied to anyone in the customer service industry.

Return of the Mello with Tommy Mello of A1 Garage Door Service - Part 2

In today’s show, we are putting Tommy Mello back in your passenger seat to discuss more about the client experience and differentiating you from the other guy. From value to marketing to recruitment and beyond, Tommy is an innovative mind in the home services industry. Already the author of one book, “Home Service Millionaire,” Tommy is working on his second book, “Elevate” which is expected to be out later this year or early 2023. On part two of this packed-full episode, Tommy discusses surrounding yourself with trusted advisors and treating your client like you would your own mom. Make sure you check out part one also as we wrap up this great conversation.

Return of the Mello with Tommy Mello of A1 Garage Door Service - Part 1

In today’s show, we are putting Tommy Mello in your passenger seat to discuss people, profit, training, and whatever else happens to be on his mind. Tommy Mello is the owner and operator of A1 Garage Door Service, the host of the Home Service Expert podcast, and owner, partner, or investor in multiple other businesses ranging from Christmas lights to real estate to mobile apps. In 2007, Tommy became the sole owner and operator of a single Phoenix-based garage door service business, which came with $50,000 in debt. Today, A1Garage generates north of $170 million dollars in annual revenue. Tommy is a regular contributor to Inc., Entrepreneur, and other business publications on the topic of entrepreneurship and small business as well as a sought after podcast, radio and television guest. When not in the office or working on the businesses, you’ll find him on a plane headed to exotic destinations or chasing the little white ball around one of Arizona’s many golf courses. Make sure you list to the exciting conclusion of this conversation on part 2 next week.

Overcoming Objections with a $3M Electrician and a $3M Plumber with Logan Altland and Dylan Moya - Part 2

In today’s show, we are putting Logan Altland and Dylan Moya in your passenger seat to discuss their success as a $3 million dollar electrician and a $3 million dollar plumber. Last week Logan and Dylan went back and forth on their process in the home. This week we get down and dirty with objections. Whether you are a plumber, electrician, or an HVAC technician, the objections you hear in the home are likely to be the same. On this episode, we do some objection role play and hear from some of the best names in the game on how they would approach each scenario. Dylan Moya is a service plumber for BillyGo Plumbing, Cooling, and Heating based out of Texas and Logan Altland is a service electrician for Mister Sparky Electric based out of Pennsylvania. Check out the conclusion of this great two-part episode.

Overcoming Objections with a $3M Electrician and a $3M Plumber with Logan Altland and Dylan Moya - Part 1

In today’s show, we are putting Logan Altland and Dylan Moya in your passenger seat to discuss their success as a $3 million dollar electrician and a $3 million dollar plumber. Logan and Dylan are return guests to the show and combine forces on this two-part episode focusing in on their process similarities despite different trades as well as how they overcome objections. Logan Altland is a service electrician for Mister Sparky Electric in Lancaster, PA. Dylan Moya is a service plumber for BillyGo Plumbing, Cooling, and Heating based out of Texas. These two record breakers have put in the work to have the success and neither of them are satisfied. Listen as they jump into what make them tick on this episode and be sure to catch the conclusion next week.

Creating Service Excellence with Technician Trainer Todd Liles of Service Excellence

In today’s show, we are putting Todd Liles in your passenger seat to discuss bringing excellence into the service industry. Todd Liles is the founder of Service Excellence and the creator of the PRESS PLAY Training System. He began his career in the HVAC Trades in 2001. Over the last 21 years, Todd has been a tech, salesperson, trainer, and is now an entrepreneur. His work mission is to IGNITE THE POWER WITHIN the businesses and people of the residential service industries. Todd founded SE because he is called to help contractors. “I’m meant to help contractors. It’s a calling. It’s my mission. Service Excellence is the vehicle I use to accomplish my mission.” Todd was the Director of Training for Clockwork Home Services’ Success Academy before he founded Service Excellence. After leaving Clockwork, Todd Co-founded Drain and Air Rescue in Austin, TX where he served as the General Manager. Todd now leads a team of 15 at Service Excellence. On today’s show he gives practical insight into how demeanor impacts presentation as well as an in-depth review of his patented PRESS PLAY system.