Waste No Day: A Home Services Motivational Podcast

Why KPI’s In A Truck Matter with Mary Anglen of CEO Warrior

In today’s show, we are putting Mary Anglen in your passenger seat to discuss KPI’s otherwise known as key performance indicators. KPI’s may seem like something that someone behind a desk should be tracking but there is great value to bringing them to the truck. The summarized version is setting a goal and tracking the performance so you know how you are doing. This simple yet easily overlooked task is a key to incremental growth in your career. What matters is what you measure and it can make all the difference. For the past several years, Mary Anglen has been a growing leader in the Service Industry, with a focus on operational excellence and utilizing technology to improve efficiency. You may know her for her connections and expertise with Service Titan but she has spent most of her time in the trades managing operations for a large multi-trade service company in North Texas. Prior to joining the CEO Warrior team, she worked with over 150 business owners through on sites and training programs to improve their business structure and overall profitability. Mary joined CEO Warrior as a Master Advisor last year but has been involved in the CEO Warrior world for over 4 years. She has first-hand experience with the power that implementing CEO Warrior systems can have on a business. She brings a passion for bringing awareness to the value of tradesman and helping everyone in the trades change their mindset and achieve greatness. On this show, Mary shares why KPI’s should be not only understood, but established and tracked by techs in the truck.

Getting More Women in the Trades with Johneida Cano and Madisyn Thomas of Mister Sparky Electric

In today’s show, we are putting Johneida Cano and Madisyn Thomas in your passenger seat to discuss getting more women in the trades. There is great opportunity in the trades for women to bring their skill sets into the field. The trades have typically been considered a “man’s world” but there is a growing trend of women joining as electricians, plumbers, and HVAC technicians. On today’s show we discuss with Johneida and Madisyn what being a woman in the trades is like. Madisyn is just starting out as an apprentice and is quickly growing in skill and confidence. Johneida has been in the trades for sometime and is installing her own jobs for clients. Together these ladies share any concerns they had with jumping into the trade from the start as well as challenges and successes they have experienced along the way.

The Basics of a Service Call with Greg McAfee of Greg McAfee HVAC Business Coaching

In today’s show, we are putting Greg McAfee in your passenger seat to discuss the basics of a service call. A true entrepreneur, Greg McAfee has a passion for helping fellow HVAC business owners take their businesses to new heights. In 1990 Greg started McAfee Heating and Air with $274 and a used truck. Today, Greg runs one of the most successful HVAC companies in the Midwest and is called upon to share his expertise with other business owners all over the US. He is author of the book “It’s Your Dream,” and his company, McAfee Heating and Air has soared from #450 to #1 in their residential market. Today, Greg shares his coaching on why the start of the call matters to the end and why walking the client through education along the way provides a better result.

You Still Have to Climb the Ladder - Brian Wick of One Hour Heating and Air Conditioning

In today’s show, we are putting Brian Wick in your passenger seat to discuss his story of growth through the trades and climbing the ladder. Brian Wick started in the industry in 1994, as a helper carrying sheet metal into basements and being the guy on the bottom of the dolly helping to get water heaters and furnaces in and out of basements. He worked his way up to lead installer and service tech and eventually service manager. From there he had his sights set on Operations and General Management and began seeking out the help of those that were successfully operating locations that were of the size he eventually wanted to be and emerging himself in all the training available. Through those lessons from those before him and those doing great things, he learned a lot of what and what not to do and has implemented those lessons into his own organization which is highly focused on employee development, empowerment, and growth. Brian shares his view on climbing through the trades, empowering people, and staying the course even when it gets tough.

Blending the Technical and Sales Together with Tyler Zimmerman of One Hour Heating and Air Conditioning

In today’s show, we are putting Tyler Zimmerman in your passenger seat to discuss blending the technical mindset with the sale acumen. The trades tend to be divided into two mindsets with one half being the “technical wizards” and the other half being the “sales gurus.” Does it have to be that way with such extremes? Tyler Zimmerman doesn’t think so. In this episode he explores the two sides and how to pull all parties towards the center with a nice even blend of knowing what you’re doing and knowing how to talk about it. Tyler has been in the trades for over a decade before which he gained significant mechanical aptitude in the automobile world. As a master mechanic Tyler found the switch to HVAC fairly simple, but also began honing his skills with sales training to become the most well-rounded version of a residential technician. Now serving as the service manager of a team of techs for One Hour Heating and Air Conditioning, Lancaster, PA; Tyler works with both mindsets to improve weaknesses and create a strong middle-ground. Listen on this episode as Tyler shares tips to meet in the middle and even a role play demonstrating the importance of both sales and technical know-how.

Life of Balance vs Inbalance with Ed Staub of Staub and Associates

In today’s show, we are putting Ed Staub in your passenger seat to discuss his keeping your life in balance. We all get pulled and pushed in a hundred different directions everyday with equally important areas of our lives fighting for attention. Should we go to Johnny’s soccer game or work overtime to impress the boss? Should we train for that 5K or go on a much-needed date with our spouse? Pulled and pushed leaving us feeling out of balance. Ed has spent decades of his life living and teaching the concept of having a balanced wheel. In the wheel are eight equally important areas to keep balanced: mental, career, emotional, social, financial, physical, family, and spiritual. Making sure that you don’t neglect or over emphasize any one or more of these areas can prevent a bumpy ride. Ed shares great insight into why keeping balance in these areas of our lives can make all the difference.

Running a Call Like a $3M Electrician with Logan Altland of Mister Sparky Electric

In today’s show, we are putting Logan Altland in your passenger seat to discuss his success and strategy as a $3M electrician. Currently working for Mister Sparky Electric in Lancaster, PA, Logan wasn’t always in the electrical trade. In fact, he had a brief stint as a butcher learning the cuts of the meat. Now he spends his days learning how to cut up each meeting with a client. After graduating high school, Logan didn’t feel like he should pursue college so instead he got into school for the electrical trade. Working through the years and the system he became a journeyman electrician and started his career in commercial electrical. Working his way up to head electrician at a 500+ bed hospital he always viewed residential electrical as “the easy stuff.” However, he decided to try his hand at life in the residential world and found quick success. This year, Logan is already averaging over $300,000 in sales per month putting him on a run rate for well over three million dollars this year. Logan joins us today to share the magic that makes up his typical call and how he has found such success in both the financial benefits as well as customer service of the residential electrical field.

Ego, Authority, Failure with Derek Gaunt of the Black Swan Group

In today’s show, we are putting Derek Gaunt in your passenger seat to discuss his book, “Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader.” Derek Gaunt is a lecturer, author, and trainer with 29 years of law enforcement experience, 20 of which as a team member, leader and then commander of hostage negotiations teams in the Washington, DC metropolitan area. He is a hostage negotiation and incident command subject matter expert who frequently speaks at hostage negotiations and SWAT conferences across the country. Derek’s passion for interpersonal communications began when he was selected as a detective in the Criminal Investigations Section of a municipal police agency. He spent the majority of his law enforcement career in the Criminal Investigations Section as a detective, supervisor, and eventually commander of major crimes. In 1997, he took his passion for interpersonal communications to the next level, becoming a hostage negotiator. Once he became a supervisor, his passion transitioned from “doing” to teaching the concepts to others. As a member of the Black Swan Group, he is a negotiation trainer and personal coach. Derek has trained throughout the US and around the world, instructing business organizations on how to apply hostage negotiation practices and principles to their world. Derek presents seminars and in-house training programs in a variety of environments. Derek joins us today to apply the principles of hostage negotiation to the home services industry.

The Talent War with George Randle of The Talent War Group

In today’s show, we are putting George Randle in your passenger seat to discuss his book, “The Talent War.” George Randle is an experienced talent executive, veteran, coach, and leader known for selecting, building, and reorganizing teams to reach their full business potential. George has 20+ years of Fortune 100 and Fortune 1000 global Human Resources and Talent Acquisition experience building and coaching elite teams. He began his professional life by enlisting in the US Army Reserves. While serving in the USAR, he received his bachelor’s degree from Missouri State University and was commissioned as an officer. His career assignments included Berlin, US CENTCOM, and III Corps with deployments to Africa (Somalia and Kenya), Central America, and Guantanamo Bay, Cuba. Following his successful military career, George transitioned to the corporate world, experiencing many of the same challenges Veterans face today. With these challenges, along with the recognition that building elite teams are his true passion, George ultimately transitioned to the Human Resources and Talent Acquisition functions serving the last 10+ years as a global HR executive and leader.  Over the course of his time as an executive, the teams George has built and led have hired over 85,000 professionals, including over 2000 executives. He is also known for his decades of work supporting veterans and their transitions, ultimately creating one of the largest and most successful Veteran Hiring Programs for a Global Fortune 50 firm. He is also co-author of the best-selling book, “The Talent War: How Special Operations and Great Organizations Win on Talent,” and host of The Talent War Podcast. On today’s show, he addresses the significant gap in the trades industry as well as what we can do to fill it.

The Ultimate Customer Experience with Joe Person of Go Time Success Group

In today’s show, we are putting Joe Person in your passenger seat to discuss the ultimate customer experience. Joe is a natural when it comes to sales, training, problem-solving, and inspiring others to be the best version of themselves possible. His family had a thriving jewelry, coin, and antique business for over 50 years in St. Petersburg, Florida. He spent his childhood watching his father and grandfather work the business. He jumped into the HVAC business back in 2012 in sunny Florida (where he was born and raised). Joe started as a maintenance tech and quickly moved into sales then management. The common denominator always has been his love for helping people, his strong customer service and leadership skills, and his knack for being a great listener, leader, and problem solver. Joe shares with us today a great process to create the ultimate customer experience. Regardless of your trade, what you do in the home makes a difference. What is your process? Do you even have one? Joe lays out some simple and memorable concepts to make each customer experience the ultimate one.